![]() While there is a cost to get an SMR, it ensures you are only billed for the water you have used. However, as a tenant, you can also request an SMR.Īn SMR will ensure we have a record of the change of tenancy and that you only pay for the water you use for the time you occupy the property. Normally, the property manager or owner will request an SMR on your behalf when you are moving out. Complete Special Meter ReadĪ special meter read is a meter reading that takes place outside the normal read cycle. Unfortunately, your concession discount doesn't carry over to your new property, so you'll need to reapply once you move into your new property. You can cancel your concession online or let us know you're moving out so we can cancel the concession for you. However, if you have been paying for your water use, you will need to pay your final water use charges. There is no disconnection fee when you move out of the rental. It is up to the property manager or owner to update us. Unless you are a concession card holder, you do not need to notify us that you have moved out of a rental. You will also receive tips about preparing for an outage, and we’ll let you know when your water is back on. Sign up to receive SMS or email alerts if a water outage impacts the property. Include what to do when the owner is unavailable. We suggest you have a conversation with the property manager or owner about who is responsible for repairing and covering the cost of a leak. Visit our tips for hand watering page for more information. Tip: If the property owner or manager has asked you to water the garden regularly, but you find your allocated 2 days of irrigation watering a week is just not enough, you can hand water with a hose. Sticking to your watering days can save you thousands of litres of water. Check your watering days to find out when you can turn your irrigation on. Your house or lot number and postcode determine your watering days. You are allocated 2 watering days a week. While there is a cost to get an SMR, it ensures that you are only billed for the water you've used. Please visit understanding your water use to learn how we charge you. The SMR ensures the previous occupiers are charged for the water they used and provides a record of the change of tenancy.Īs a new tenant, you will be charged for water use at the 2 lowest price tiers. However, as a new tenant, you can also request an SMR. We suggest checking with the property manager or owner that a special meter read has been requested before your tenancy commences. An SMR is a meter reading that occurs outside the normal reading cycle. ![]() Special Meter ReadĬheck that a special meter read (SMR) has been completed. Please note: If you don’t receive bills from us, you won’t be able to register for an online account. Your unique ERN is located on the back of your bill. This number is included in your bill, so you’ll need to wait until you receive your first bill to register. You'll need your unique Electronic Reference Number (ERN) to register for an online account. To set up Centrepay, please call on 1300 650 471. You need to have tenant billing set up and pay your water bills directly to us. If you have a Centrelink account, you can have regular amounts deducted from your Centrelink payments to cover your water bills. This is because your concession registered at one property does not come with you when you move. If you had a concession card at your previous rental, you will need to submit a new application for your new rental. If you have arranged to receive your water use bills from us, your first bill should arrive within the first 2 months of moving in, and from there, it will be approximately on the same date every 2 months. See tenant billing for more information on billing and payment responsibilities. Please check your payment responsibilities before moving in, so you know what you are being charged for. However, this will depend on your agreement. In most cases, tenants are responsible for paying water use charges, and the property owner is responsible for water service charges. It is up to the property manager or owner to inform us. Your water will already be connected, as we provide a continuous supply. Unlike other utilities, you need to contact them to connect to a service such as gas or electricity. If you are moving into a rental property, you don't need to let us know. About to move into or out of a rental? Here are some things to help make your transition a little easier.
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